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Frequently Asked Questions

FAQ’s

¿Puedo obtener una cotización para un pedido al por mayor para una fiesta?

Sí, puede recibir una cotización para pedidos al por mayor en Consultas en el Menú

What should I do if my product arrives melted?

If your product(s) arrives melted, we ask you to send a picture of the melted product to customer service at info@pytreats.com within 24 hours of receiving your package. We’ll assist you in receiving a replacement.

When should I place my custom cake order?

To guarantee top-notch treats, all bulk custom orders must be placed at least 10 days prior to the event/needed date, allowing ample time for our team to prepare your order.

Made Fresh. Made for Your Celebration.

Design your perfect cake with our custom order form. Select your flavor, size, frosting, and decorative details to create a one-of-a-kind cake for your celebration. Final pricing will be confirmed in your personalized invoice

Important

  • Orders should be placed at least 7-10 days in advance.
  • Local delivery is available within Kent County, Delaware.
  • Colors and decorations may vary slightly due to the handmade nature of our products.
  • All prices are starting prices and include a smooth finish and simple border of buttercream.
  • Final pricing may vary based on design complexity, specialty decorations, and custom requests.
Cake Size Servings* Starting Price
4" (3 Layers) 6-8 $40+
6" (3 Layers)

12-16

$45+
8" (3 Layers) 28-34 $50+

*Serving estimates depend on how the cake is sliced.

Filling Add-Ons

Option Price
1 Filling +$5
2 Fillings +$10

Design Pricing

Design Starting Price
Simple Included
Custom Theme +$15*
Detailed / Character +$25*

 

Serving Sizes

Deposit Policy

non-refundable deposit of 50% is required to reserve your date and begin work on your order.

The remaining balance is due:

5 days before delivery

Orders are not considered booked until the deposit has been paid.

Order Changes Policy

We understand that plans can change. Please review regarding order modifications:

  • Changes to flavor, filling, frosting, colors, design details, or delivery information should be requested as soon as possible.
  • Changes requested more than 72 hours before delivery will be accommodated whenever possible.
  • Changes requested within 72 hours of delivery are not guaranteed and may be subject to additional charges.
  • Major design changes requested within 72 hours may require a redesign fee of $10–$25+, depending on the extent of the changes.
  • If materials, decorations, or specialty ingredients have already been purchased, additional costs will be added to the order balance.
  • No changes will be accepted within 24 hours of the scheduled pickup or delivery time.

By placing an order, you acknowledge that last-minute changes may not be possible due to scheduling, preparation time, and ingredients already purchased for your order.

Cancellation Policy

Less than 72 hours before delivery: full payment may be required due to ingredients and labor already committed.

¿Cuál es su política de devolución?

Debido a la naturaleza de nuestros productos perecederos y por la seguridad de nuestro personal y nuestros clientes, no podemos aceptar devoluciones. Todas las transacciones son de venta final y todos los productos de Pretty Yummy Treats Inc. no son reembolsables.

Contact Us!