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Questions fréquemment posées

FAQ

Puis-je obtenir un devis pour une commande groupée pour une fête ?

Oui, vous pouvez recevoir un devis pour les commandes groupées sous Demandes dans le Menu

Que dois-je faire si mon produit arrive fondu ?

Si votre ou vos produits arrivent fondus, nous vous demandons d'envoyer une photo du produit fondu au service client à info@pytreats.com dans les 24 heures suivant la réception de votre colis. Nous vous aiderons à recevoir un produit de remplacement.

Quand dois-je passer ma commande personnalisée en gros ?

Afin de garantir des friandises de premier ordre, toutes les commandes personnalisées en gros doivent être passées au moins deux semaines avant l'événement/la date requise , laissant suffisamment de temps à notre équipe pour préparer votre commande.

Made Fresh. Made for Your Celebration.

Design your perfect cake with our custom order form. Select your flavor, size, frosting, and decorative details to create a one-of-a-kind cake for your celebration. Final pricing will be confirmed in your personalized invoice

Important

  • Orders should be placed at least 7-10 days in advance.
  • Local delivery is available within Kent County, Delaware.
  • Colors and decorations may vary slightly due to the handmade nature of our products.
  • All prices are starting prices and include a smooth finish and simple border of buttercream.
  • Final pricing may vary based on design complexity, specialty decorations, and custom requests.
Cake Size Servings* Starting Price
4" (3 Layers) 6-8 $40+
6" (3 Layers)

12-16

$45+
8" (3 Layers) 28-34 $50+

*Serving estimates depend on how the cake is sliced.

Filling Add-Ons

Option Price
1 Filling +$5
2 Fillings +$10

Design Pricing

Design Starting Price
Simple Included
Custom Theme +$15*
Detailed / Character +$25*

 

Serving Sizes

Deposit Policy

non-refundable deposit of 50% is required to reserve your date and begin work on your order.

The remaining balance is due:

5 days before delivery

Orders are not considered booked until the deposit has been paid.

Order Changes Policy

We understand that plans can change. Please review regarding order modifications:

  • Changes to flavor, filling, frosting, colors, design details, or delivery information should be requested as soon as possible.
  • Changes requested more than 72 hours before delivery will be accommodated whenever possible.
  • Changes requested within 72 hours of delivery are not guaranteed and may be subject to additional charges.
  • Major design changes requested within 72 hours may require a redesign fee of $10–$25+, depending on the extent of the changes.
  • If materials, decorations, or specialty ingredients have already been purchased, additional costs will be added to the order balance.
  • No changes will be accepted within 24 hours of the scheduled pickup or delivery time.

By placing an order, you acknowledge that last-minute changes may not be possible due to scheduling, preparation time, and ingredients already purchased for your order.

Cancellation Policy

Less than 72 hours before delivery: full payment may be required due to ingredients and labor already committed.

Quelle est votre politique de retour ?

En raison de la nature périssable de nos produits et pour la sécurité de notre personnel et de nos clients, nous ne pouvons accepter aucun retour. Toutes les transactions sont des ventes finales et tous les produits Pretty Yummy Treats Inc. ne sont pas remboursables.

Contact Us!